1770639425a:5:{s:10:"newTickets";a:2:{s:11:"granularity";s:3:"day";s:8:"datasets";a:1:{i:0;a:7:{s:5:"total";i:0;s:11:"solvedTotal";i:0;s:13:"unsolvedTotal";i:0;s:23:"solvedOnFirstReplyCount";i:0;s:28:"solvedOnFirstReplyPercentage";i:0;s:5:"label";s:11:"New tickets";s:4:"data";a:7:{i:0;a:2:{s:4:"date";s:27:"2026-02-07T23:00:00.000000Z";s:5:"value";i:0;}i:1;a:2:{s:4:"date";s:27:"2026-02-08T23:00:00.000000Z";s:5:"value";i:0;}i:2;a:2:{s:4:"date";s:27:"2026-02-09T23:00:00.000000Z";s:5:"value";i:0;}i:3;a:2:{s:4:"date";s:27:"2026-02-10T23:00:00.000000Z";s:5:"value";i:0;}i:4;a:2:{s:4:"date";s:27:"2026-02-11T23:00:00.000000Z";s:5:"value";i:0;}i:5;a:2:{s:4:"date";s:27:"2026-02-12T23:00:00.000000Z";s:5:"value";i:0;}i:6;a:2:{s:4:"date";s:27:"2026-02-13T23:00:00.000000Z";s:5:"value";i:0;}}}}}s:15:"firstReplyTimes";a:2:{s:11:"granularity";s:3:"day";s:8:"datasets";a:1:{i:0;a:5:{s:7:"average";i:0;s:5:"count";i:0;s:3:"sum";i:0;s:5:"label";s:16:"% of all replies";s:4:"data";a:4:{i:0;a:3:{s:5:"label";s:3:"0-1";s:5:"value";i:0;s:5:"count";i:0;}i:1;a:3:{s:5:"label";s:3:"0-8";s:5:"value";i:0;s:5:"count";i:0;}i:2;a:3:{s:5:"label";s:4:"8-24";s:5:"value";i:0;s:5:"count";i:0;}i:3;a:3:{s:5:"label";s:3:">24";s:5:"value";i:0;s:5:"count";i:0;}}}}}s:16:"busiestTimeOfDay";a:2:{s:11:"granularity";s:3:"day";s:8:"datasets";a:1:{i:0;a:3:{s:5:"label";s:11:"New tickets";s:3:"max";i:0;s:4:"data";a:7:{i:0;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}i:1;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}i:2;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}i:3;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}i:4;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}i:5;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}i:6;a:1:{s:5:"value";a:12:{s:3:"0-2";i:0;s:3:"2-4";i:0;s:3:"4-6";i:0;s:3:"6-8";i:0;s:4:"8-10";i:0;s:5:"10-12";i:0;s:5:"12-14";i:0;s:5:"14-16";i:0;s:5:"16-18";i:0;s:5:"18-20";i:0;s:5:"20-22";i:0;s:5:"22-24";i:0;}}}}}}s:4:"tags";a:2:{s:11:"granularity";s:3:"day";s:8:"datasets";a:1:{i:0;a:2:{s:5:"label";s:11:"New tickets";s:4:"data";a:0:{}}}}s:6:"agents";a:2:{s:11:"granularity";s:3:"day";s:8:"datasets";a:1:{i:0;a:2:{s:5:"label";s:11:"New tickets";s:4:"data";a:0:{}}}}}