'integer',
'user_id' => 'integer',
'ticket_id' => 'integer',
];
protected $guarded = ['id'];
protected $appends = ['model_type'];
protected $hidden = ['uuid', 'email_id'];
public function attachments(): BelongsToMany
{
return $this->morphToMany(
FileEntry::class,
'model',
'file_entry_models',
)->orderBy('file_entries.created_at', 'desc');
}
public function ticket(): BelongsTo
{
return $this->belongsTo(Ticket::class);
}
public function user(): BelongsTo
{
return $this->belongsTo(User::class);
}
public function scopeCompact(Builder $q)
{
return $q->select(
'id',
'user_id',
DB::raw('SUBSTRING(body, 1, 80) as body'),
);
}
public function stripBody(int $length = 200): void
{
if ($this->exists) {
$body = Str::limit(strip_tags($this->body, '
'), $length);
$this->body = preg_replace('//', ' ', $body); // replace
with space
}
}
public function bodyForEmail(): array|string|null
{
// prepend relative image urls for email body
return preg_replace_callback(
'/src="(storage\/ticket_images\/[^"]*\.\w+)"/i',
fn($matches) => 'src="' . url($matches[1]) . '"',
$this->body,
);
}
public static function createForTicket(
Ticket $ticket,
array $data,
string $type = self::REPLY_TYPE,
): Reply {
$reply = self::create([
'body' => $data['body'] ?? '',
'user_id' => $data['user_id'] ?? Auth::id(),
'ticket_id' => $ticket->id,
'type' => $type,
'uuid' => Str::random(30),
'email_id' => $data['email_id'] ?? null,
]);
if (!empty($data['attachments'])) {
$reply->attachments()->attach($data['attachments']);
}
return $reply;
}
public function toSearchableArray(): array
{
return [
'id' => $this->id,
'body' => strip_tags($this->body),
];
}
public static function filterableFields(): array
{
return ['id'];
}
public static function getModelTypeAttribute(): string
{
return self::MODEL_TYPE;
}
public function toNormalizedArray(): array
{
return [
'id' => $this->id,
'name' => strip_tags($this->body),
];
}