File manager - Edit - /var/www/payraty/helpdesk/app/Services/Ticketing/SubmitTicketReply.php
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<?php namespace App\Services\Ticketing; use App\Events\TicketReplyCreated; use App\Events\TicketUpdated; use App\Models\Activity; use App\Models\Reply; use App\Models\Ticket; use Illuminate\Support\Facades\Auth; /** * Handle reply submission from website ticket page or email. */ class SubmitTicketReply { public function execute( Ticket $ticket, array $data, string $type, string $source, ): Reply { $reply = Reply::createForTicket($ticket, $data, $type); $creator = request()->user(); if ($type === 'replies') { $statusName = $data['status'] ?? 'open'; //change ticket status to specified one or "open" (new ChangeTicketStatus())->execute([$ticket->id], $statusName); if ($creator && !$creator->isAgent()) { Activity::replyCreated($reply, $source); } (new SendTicketReplyEmail())->execute($ticket, $reply, $creator); } if ($type !== 'drafts') { event(new TicketReplyCreated($ticket, $reply, Auth::id())); event(new TicketUpdated($ticket)); } return $reply->load('user', 'attachments'); } }
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